1Pre-RMA support - How would you rate the support you received before the RMA was issued?
2
Progress reporting - After you returned your product, did we keep you informed of progress? 3 Repair or Replacement - Was the repair or replacement to your satisfaction? 4 Timeframe - Was the total time taken to your satisfaction? 5 Cost - If we made a charge for dealing with your problem, was this reasonable? 6 Credit note - If you were issued a credit note, was the time taken to your satisfaction? 7 Overall satisfaction - Overall, please rank your satisfaction as an Amplicon customer?
The results
How would you rate the support you received before the RMA was issued?
Excellent
Very good
Good
Satisfactory
Unsatisfactory
After you returned your product, did we keep you informed of progress?
Yes
N/A
Don't know
No
Was the repair or replacement to your satisfaction?
Yes
N/A
Don't know
No
Was the total time taken to your satisfaction?
Yes
N/A
Don't know
No
If we made a charge for dealing with your problem, was this reasonable?
Yes
N/A
Don't know
No
If you were issued a credit note, was the time taken to your satisfaction?
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